SCHEDULING 

• Are you accepting new patients? How do I become a patient?
  Yes, we are accepting new patients. Please fill out the New Patient Paperwork. Once we have received your information, you will be texted the next available appointment time. Please call or text with any questions at 801-572-3750.

• Do you do Telemed appointments? 
  We can do video or phone call appointments. You must be seen in person at least once a year and you can only be seen as a video call for select appointments. Prescriptions for controlled substances, such as ADHD medication, require an in-person appointment. 

• How do I schedule an appointment with the dietitian? 
  You will need a referral from one of our providers in order to meet with Amy Covington, RDN.

• Do you treat patients under the age of 5? 
  No, none of our providers specialize in pediatrics. 

MEDICATIONS

• How do I get a refill on my medication?
  The best way to get a refill is to call or text us so we can coordinate with the rest of the staff. Due to the high volume of superfluous requests from pharmacies, we do not respond to pharmacy refill requests. 

• How do I transfer/refill my ADHD medication?
  The nationwide shortage has made access to ADHD Medication frustrating for everyone. Please fill out the form below so we can expedite the process of transferring or changing your prescription to a pharmacy that has it in stock. Please allow 24 hours for the prescription to be sent.

BILLING

• Why is there an $85.00 deposit?
  We collect an $85 deposit/copay on high-deductible plans at the time of the appointment. As your insurance won't be paying anything toward your visit until your deductible has been met, this is a deposit for the appointment. You will be billed for the remaining amount.

• What insurance plans do you accept?
  We accept nearly all insurance plans, but please verify that Hidden Valley Family Medicine or Spencer Hardenbrook is in your network. 

• What do you charge for a Self-Pay appointment? 
  We collect a deposit of $125 for the appointment and then we will bill you for any remaining amount. The total amount for the visit depends on any labs, vaccinations, or procedures that may be performed as part of the visit.

• How do I know if I have an outstanding balance?
  We text any patients with an outstanding balance at the end of each month. If you would prefer a statement be emailed or mailed to you, please contact the front office via text or phone at 801-572-3750.

• How do I pay my outstanding balance? 
  Just click on the link texted to you, or contact the front office either via text or phone at 801-572-3750.

PATIENT PORTAL

• How do I access my patient portal?
  The Patient Portal is the easiest way to check lab results, contact your provider, and request an appointment. Text “Portal” to 801-572-3750 to get sent an email link to sign on. The temporary username and password that are emailed to you are only good for 48 hours.

LAB RESULTS

• How long does it take to get my lab results?
  Please allow 1-2 weeks to be contacted about the results of routine labs. Once the provider reviews the results you will be contacted by the medical assistant. If you would like to go over the results with a provider, you will need to make an appointment by calling or texting the office at 801-572-3750. 

MEDICAL RECORDS

• How do I get my records sent to a new provider? 
  Please fill out the consent to release of information form by clicking the button below. We will get them sent within 3 business days once the form is submitted.

What is and what is not covered during your Annual Wellness Visit?

At Hidden Valley Family Medicine, your health is our top priority. We are an independent practice because it allows us to operate with greater transparency and a strong focus on the patient-provider relationship.

With this in mind, we want to clarify certain insurance and billing matters related to your care.

Your annual wellness visit includes a check of your height, weight, bloodwork, and vital signs. You and your doctor will discuss any changes to your health and will work together to create a personal health plan for the year ahead.

Please note, that certain areas may not be covered by your insurance provider, Medicare, or a Medicare Managed Care plan. This may require paying a copay or deductible during your annual wellness visit.

Understanding what is covered and what is not may help you determine ahead of time which topics you would like to discuss with your doctor.

These areas are not covered by your insurance during your annual wellness visit:

• Sick visits: If your time with your doctor involves a discussion of an illness or symptoms, from infection to abdominal pain, and your doctor recommends care or a treatment plan, you will be charged a copay and/or a deductible.

• Chronic illnesses: Your insurance for your annual wellness visit does not cover any discussion, treatment, or prescription of medications for chronic illnesses or conditions, such as high blood pressure, high cholesterol, or diabetes. In this instance as well, you will be charged a copay and/or a deductible.

Of course, your provider will talk with you about any topics you would like during your annual wellness visit. However, if you have a question about what may be covered and what is not, please do not hesitate to ask at the beginning of your visit.

You may decide to schedule a separate appointment to discuss topics that are not covered under your insurance plan. But if you would prefer to avoid scheduling another appointment, we will address any additional health needs at the same time as your wellness visit.

In advance of your appointment, we encourage you to consult with your insurance provider if you have questions or concerns about your coverage.